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VIP Services Manager

Berlin
Full time
Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.
Join Huuuge Games and get your ticket to take part in one of the greatest stories ever told in gaming. Team Huuuge is all about making truly social mobile games, and people who love games and dream about building experiences enjoyed by millions around the globe are who we are looking for.
What makes us special is our company culture. We worship everyday learning and playing together as a team of teams. People who are humble and hungry to learn are the ones Huuuge Games is looking for. Want to Play Together in Team Huuuge? Join us!
Your responsibilities
  • responsibility on planning & executing the VIP team practices & methodologies in order to ensure & maintain our VIPs high engagement & monetization levels,

  • manage & supervise the level of service and communications given by our VIP agents. Implement processes and protocols that aim to reach a world class service,

  • initiate outbound activities  with our VIPs in order to maintain a challenging and engaging relationships that will provide a rewarding experience for our VIP players while driving revenue and main KPIs to its goals,

  • create the relevant tracking and monitoring processes on our VIP players activity. Constantly working with analytical reports in order to provide insights that will help us leverage our VIP activities,

  • work with high collaboration with other teams in the studio. Become a main point of knowledge in team with additional data you gather from economy, product, monetization and content teams.

Our requirements
  • 2+ years of experience in the field of VIP management in the online gaming industry,

  • strong communication skills; ability to connect and reconnect VIP players, In-depth understanding of the needed compliances while managing VIPs,

  • a data-centric person that is able to  identify patterns and trends in VIP behavior to drive KPIs. Has the ability to provide action items while monitoring analytical reports,

  • a proven track record of growing top segments through strategic planning and initiatives,

  • creative & out of the box thinker, with experience in pushing innovative ideas that made an impact,

  • mother tongue in English – must,

  • a leader with high interpersonal skills that can grow & manage a team of agents & their portfolio.

What you'll get in return
  • competitive salary,

  • flexible working hours,

  • ability to work together with an experienced team in an amazing atmosphere,

  • fresh fruit and soft drinks every day,

  • …and more.

Send us your CV and become a part of Huuuge Games!
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(Remember about including your consent to the processing of your personal data for the recruitment process. Please note that we will contact only selected candidates.)
By applying to Huuuge for this job, you agree to the Huuuge privacy policy available here. The controller of your data is the employer within the Huuuge group who is responsible for hiring the person according to the job post. Your data is being processed to review your application and to start and conclude the recruitment process, and we will continue to process your data in case of a potential legal claim related to the recruitment for the purpose of meeting such claim. Upon your consent, we will save your personal data in order to contact you regarding other job openings or opportunities after the position has been filled.
If there are currently no positions you might be interested in just drop us an e-mail: careers@huuugegames.com
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