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Player Services Agent

Full time
Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.
Join Huuuge Games and get your ticket to take part in one of the greatest stories ever told in gaming. Team Huuuge is all about making truly social mobile games, and people who love games and dream about building experiences enjoyed by millions around the globe are who we are looking for.
What makes us special is our company culture. We worship everyday learning and playing together as a team of teams. People who are humble and hungry to learn are the ones Huuuge Games is looking for. Want to Play Together in Team Huuuge? Join us!
Your responsibilities
  • resolve problems with our games, reported through the player support channels,
  • provide general support for players, responding to their messages through social network, e-mails and and chat,
  • gather player feedback and cooperate with the developers to implement improvements based on said feedback,
  • monitor and moderate the previously mentioned communication platforms.
Our requirements
  • well-developed ability to communicate,
  • computer handling proficiency and general knowledge of teleinformatic systems’ usage,
  • excellent English language proficiency, both written and spoken,
  • excellent knowledge of social networking and netiquette,
  • empathy and the ability to self-identify with the players’ problems,
  • creative thinking and problem solving,
  • dedication to bring the players the best support possible,
  • passion for video games and knowledge of the mobile and social casino game market,
  • self-reliance.
Surprise us with these additional assets
  • experience in working at a similar position or at customer service,
  • practical experience with Helpshift customer support tool,
  • knowledge of mobile operating systems, iOS and Android.
What you'll get in return
  • attractive salary,
  • a relocation package and support in finding new accommodation,
  • flexible working hours,
  • English or Polish language lessons if needed,
  • the type of contract tailored to your needs,
  • the opportunity to work with an experienced team in an amazing atmosphere,
  • fresh fruit and soft drinks every day,
  • access to Kindle readers with the latest industry standard e-books,
  • and, of course, life insurance, Medicover health care program for you and your family, MultiSport card and integration trips and parties.
Send us your CV and become a part of Huuuge Games!
(Remember about including your consent to the processing of your personal data for the recruitment process. Please note that we will contact only selected candidates.)
By applying to Huuuge for this job, you agree to the Huuuge privacy policy available here. The controller of your data is the employer within the Huuuge group who is responsible for hiring the person according to the job post. Your data is being processed to review your application and to start and conclude the recruitment process, and we will continue to process your data in case of a potential legal claim related to the recruitment for the purpose of meeting such claim. Upon your consent, we will save your personal data in order to contact you regarding other job openings or opportunities after the position has been filled.
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