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VIP Service Representative

Tel Aviv
Full time

Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.

Join Huuuge Games and become our VIP Service Representative

Your everyday responsibilities will be as follow:

 

  • Deliver excellent service and develop personal relationships with our VIP players to ensure long-term loyalty 
  • Evaluate and monitor VIP players daily activity to ensure maximum lifetime value 
  • Resolve a variety of problems reported by VIP customers
  • Gather VIP players’ feedback and  collaborate to implement improvements based on said feedback
  • Develop creative and targeted proactive campaigns to encourage increased activity from specific VIP segments.  
  • Devise VIP-specific initiatives to achieve reactivation goals
  • Represent Huuuge to our VIPs at face-to-face events
  • Analyze VIP data to identify potential segments to target to improve KPIs
  • Handle VIP social media engagement and offer ideas for improving VIP community participation
What is important for us?

 

  • Excellent interpersonal skills
  • A goal-oriented person with the ability to work under pressure
  • Excellent listener and communicator (both verbal and written)
  • Strong analytical skills to identify VIP players behavior   
  • Service and sales oriented
  • Ability to multi-task with solid time management skills and attention to detail
  • Enthusiastic, self-motivated, and eager to learn
  • Mother tongue level in English – Must
  • 2+ years experience in a Customer Service environment, ideally from the online gaming industry or dealing with VIP customers/High Net Worth Individuals
What you will get in return?
2Obszar roboczy 1
ACCESS TO KNOWLEDGE & SKILLS DEVELOPMENT
2Obszar roboczy 6
WORK IN INDUSTRY OF THE FUTURE
2Obszar roboczy 11
INTERNATIONAL CAREER OPPORTUNITIES
2Obszar roboczy 2
POL/ENG LANGUAGE LESSONS
2Obszar roboczy 7
PRIVATE HEALTH CARE FOR YOU AND YOUR FAMILY
2Obszar roboczy 12
LIFE INSURANCE
2Obszar roboczy 3
CONVENIENT OFFICE LOCATIONS
2Obszar roboczy 8
SPECIAL ANNUAL BONUS
2Obszar roboczy 13
FITNESS & SPORTS
2Obszar roboczy 4
FREE DRINKS & FRESH FRUITS
2Obszar roboczy 9
HAPPY HOUR EVERY FRIDAY AND FREE LUNCH ONCE A MONTH
2Obszar roboczy 14
GAME AND CHILLOUT ROOM
2Obszar roboczy 5
SUMMER & WINTER PARTY
2Obszar roboczy 10
RELOCATION
2Obszar roboczy 1
ACCESS TO KNOWLEDGE & SKILLS DEVELOPMENT
2Obszar roboczy 6
WORK IN INDUSTRY OF THE FUTURE
2Obszar roboczy 11
INTERNATIONAL CAREER OPPORTUNITIES
2Obszar roboczy 2
POL/ENG LANGUAGE LESSONS
2Obszar roboczy 7
PRIVATE HEALTH CARE FOR YOU AND YOUR FAMILY
2Obszar roboczy 12
LIFE INSURANCE
2Obszar roboczy 3
CONVENIENT OFFICE LOCATIONS
2Obszar roboczy 8
SPECIAL ANNUAL BONUS
2Obszar roboczy 13
FITNESS & SPORTS
2Obszar roboczy 4
FREE DRINKS & FRESH FRUITS
2Obszar roboczy 9
HAPPY HOUR EVERY FRIDAY AND FREE LUNCH ONCE A MONTH
2Obszar roboczy 14
GAME AND CHILLOUT ROOM
2Obszar roboczy 5
SUMMER & WINTER PARTY
2Obszar roboczy 10
RELOCATION
Send us your CV and become a part of Huuuge Games!
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(Remember about including your consent to the processing of your personal data for the recruitment process. Please note that we will contact only selected candidates.)

By applying to Huuuge for this job, you agree to the Huuuge privacy policy available here. The controller of your data is the employer within the Huuuge group who is responsible for hiring the person according to the job post. Your data is being processed to review your application and to start and conclude the recruitment process, and we will continue to process your data in case of a potential legal claim related to the recruitment for the purpose of meeting such claim. Upon your consent, we will save your personal data in order to contact you regarding other job openings or opportunities after the position has been filled. Learn more about our Privacy Policy for job applicants.

If there are currently no positions you might be interested in just drop us an e-mail:
careers@huuugegames.com

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