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Szczecin
Full time

Still haven’t found your dream job? Join team Huuuge!!

Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.

Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.

Player Services Agent (replacement contract)

Why do we need you?

The Huuuge Player Services mission is to create an awesome customer experience, by exceeding players’ expectations and giving players a reason to stay!

We are Customer Obsessed! And you should be too. We are here to solve players’ problems and address their queries with utmost professionalism and personal attitude.
The Player Services Team provides full 24/7 support to all Huuuge players through several service channels such as tickets, webform messages, and app reviews, for a variety of players’ queries. Requests include purchase issues, game feedback/how-to questions, and account activity support. The role of the support representative also includes identifying and escalating technical issues according to defined processes.

Our Support team quickly adapts to players’ needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how our great games work and what we can offer.

In this role you will:

 

  • provide independent and high-quality responses to our players according defined SLAs and processes;
  • strive to turn each query into a positive experience, to increase our players’ satisfaction & engagement;
  • contribute ideas and practical solutions to ensure customers’ satisfaction;
  • recognize trends and service impacting events and escalate properly;
  • learn from others and develop yourself as a player services pro!
Most wanted:

 

  • Experience in working at a similar position or at customer service.
  • Computer handling proficiency and general knowledge of teleinformatic systems’ usage.
  • Strong problem solving/troubleshooting skills.
  • Detail-oriented, capable of handling multiple responsibilities at once.
  • English proficiency both written and spoken.
  • Readiness to work on shifts.
Surprise us with:

 

  • passion for video games and knowledge of the mobile and social casino game market;
  • knowledge of mobile operating system, iOS and Android.
  • French/German proficiency (both written and spoken).
What’s in it for you?
2Obszar roboczy 1
ACCESS TO KNOWLEDGE & SKILLS DEVELOPMENT
2Obszar roboczy 3
CONVENIENT OFFICE LOCATIONS
2Obszar roboczy 6
WORK IN THE INDUSTRY OF THE FUTURE
2Obszar roboczy 2
LANGUAGE LESSONS
2Obszar roboczy 7
PRIVATE HEALTH CARE FOR YOU AND YOUR FAMILY
2Obszar roboczy 12
LIFE INSURANCE
2Obszar roboczy 4
FREE DRINKS & FRESH FRUITS
2Obszar roboczy 8
SPECIAL ANNUAL BONUS
2Obszar roboczy 13
MULTISPORT CARD
2Obszar roboczy 9
HAPPY HOUR EVERY FRIDAY AND FREE LUNCH ONCE A MONTH
2Obszar roboczy 14
GAME AND CHILLOUT ROOM
FLEXIBLE WORKING HOURS
2Obszar roboczy 5
SUMMER & WINTER PARTY
2Obszar roboczy 10
RELOCATION PACKAGE
E-LEARNING PLATFORM
HOLIDAY GIFTS
NEW ERGONOMIC OFFICE
FREE PARKING SPACES
PARKING SUBSCRIPTION
2Obszar roboczy 1
ACCESS TO KNOWLEDGE & SKILLS DEVELOPMENT
2Obszar roboczy 3
CONVENIENT OFFICE LOCATIONS
2Obszar roboczy 6
WORK IN THE INDUSTRY OF THE FUTURE
2Obszar roboczy 2
LANGUAGE LESSONS
2Obszar roboczy 7
PRIVATE HEALTH CARE FOR YOU AND YOUR FAMILY
2Obszar roboczy 12
LIFE INSURANCE
2Obszar roboczy 4
FREE DRINKS & FRESH FRUITS
2Obszar roboczy 8
SPECIAL ANNUAL BONUS
2Obszar roboczy 13
MULTISPORT CARD
2Obszar roboczy 9
HAPPY HOUR EVERY FRIDAY AND FREE LUNCH ONCE A MONTH
2Obszar roboczy 14
GAME AND CHILLOUT ROOM
FLEXIBLE WORKING HOURS
2Obszar roboczy 5
SUMMER & WINTER PARTY
2Obszar roboczy 10
RELOCATION PACKAGE
E-LEARNING PLATFORM
HOLIDAY GIFTS
NEW ERGONOMIC OFFICE
FREE PARKING SPACES
PARKING SUBSCRIPTION
Send us your CV and become a part of Huuuge Games!
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(Remember about including your consent to the processing of your personal data for the recruitment process. Please note that we will contact only selected candidates.)

By applying to Huuuge for this job, you agree to the Huuuge privacy policy available here. The controller of your data is the employer within the Huuuge group who is responsible for hiring the person according to the job post. Your data is being processed to review your application and to start and conclude the recruitment process, and we will continue to process your data in case of a potential legal claim related to the recruitment for the purpose of meeting such claim. Upon your consent, we will save your personal data in order to contact you regarding other job openings or opportunities after the position has been filled. Learn more about our Privacy Policy for job applicants.

If there are currently no positions you might be interested in just drop us an e-mail:
careers@huuugegames.com

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